When lighting a soy candle for the first time, allow the wax to melt all the way to the sides of the container. Depending on the container size, this should take around 1-3 hours.
Failure to do this will often cause "tunneling" which will limit the life of your new soy candle.
Soy wax does not burn as hot as paraffin wax, so soy wax candles require a thicker wick, which does not burn 100% and needs to be trimmed regularly.
Aim to trim your cotton and wood wick to about 1/8 to1/4" before you re-light your candle. This will ensure a long lasting candle, minimize soot and remove any mushrooming of carbon on the end of the wick.
Extinguish your candle by dipping the wick into the melted wax and straighten, this will stop the wick smoking and will help with re-lighting the next time (cotton wick only). Snuff out wood wick with a snuffer or gently blow out flame.
Please remember the candles are hand poured, not massed produced- and although every effort is made to ensure consistency, every candle will be a little different. When using completely natural soy wax, sometimes you may notice darker patches or "wet" spots in your container candles. This is not a fault, simply a small blemish where the wax has not adhered to the glass 100%. The top of your candle may also appear slightly uneven, this is also a sign of natural soy wax being hand poured.